Order Delivery

We can only accept orders from customers residing in the UK and for orders that are delivered to the UK. If a discrepancy found between billing and delivery details, we may choose to cancel the order at our discretion for our own protection.

Delivery Costs
Delivery may be free according to promotions at any given time but if delivery is not free, full delivery charges will be displayed during order checkout.

Dispatch Times
Some items we sell are made to order – typical examples being sterilised / processed items such as agar dishes, sterilised grain and substrates – and responsible preparation of these items may take up to 3 working days. Once an order has been completed it will be dispatched as soon as possible. Unless a customer opts to pay for an express delivery option, our typical dispatch method will be a tracked or signed-for second-class service offered by UK Royal Mail. In the event that a delay occurs we will inform the customer by email.